Privacy Policy
1. Introduction
UltraBrain CogniQ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your personal information when you use our website and services.
2. Information We Collect
Personal Information You Provide
- Contact information: name, email address, phone number, mailing address
- Account information: username, password, preferences
- Communication data: messages, inquiries, feedback
- Payment information: billing address, transaction history
- Educational data: course progress, certifications, assessments
Information We Collect Automatically
- Device information: device type, browser, operating system
- Usage data: pages visited, time spent, clicks, interactions
- IP address and location data
- Cookies and similar tracking technologies
- Analytics data through Google Analytics
3. How We Use Your Information
We use your information to:
- Provide and improve our services and website
- Process your requests and transactions
- Send educational materials and updates
- Communicate about your account and services
- Conduct marketing and promotional activities
- Analyze usage patterns and optimize user experience
- Comply with legal obligations
- Prevent fraud and ensure security
4. Data Sharing and Third Parties
We may share your information with:
- Service providers: hosting, analytics, payment processing
- Business partners for educational programs
- Legal authorities when required by law
- Marketing partners (with your consent)
We do not sell your personal information to third parties.
5. Data Retention
We retain your personal information for as long as necessary to provide services and fulfill legal obligations. You may request deletion of your data at any time, subject to legal requirements.
6. Your Rights
Under Vietnamese law and international standards, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent for data processing
- Opt-out of marketing communications
- Data portability
7. Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no transmission over the internet is completely secure.
8. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. We ensure appropriate safeguards are in place.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we've collected information from a child, we will delete it promptly.
10. Cookies and Tracking
We use cookies to enhance your experience. See our Cookie Policy for details.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or by posting the updated policy on our website. Your continued use of our services constitutes acceptance of the updated policy.
12. Contact Information
For privacy-related questions or to exercise your rights, contact us at:
- Email: privacy@ultrabrain-cogniq.com
- Phone: +84 28 3822 1234
- Address: 45 Nguyen Hue Boulevard, District 1, Ho Chi Minh City 700000, Vietnam